Welcome to FTS Travels, Egypt’s trusted travel company with decades of experience in creating unforgettable journeys across Egypt. These Terms and Conditions govern your use of ftstravels.com (“the Website”) and the exceptional travel services we provide. By booking or using our services, you agree to be bound by these terms.
Why Choose FTS Travels:
Licensed & insured operator
20,000+ verified positive reviews
24/7 multilingual customer support
Professional, expert local guides
Competitive pricing with top service quality
Bookings are subject to availability and confirmation.
A valid payment method is required to secure your booking.
Depending on the tour, either a deposit or full payment may be required at the time of booking.
Instant booking confirmation via email and WhatsApp/SMS.
Mobile tickets are accepted – no printing required.
All prices are quoted in Euro (€), USD ($), or EGP (₤) depending on the booking channel.
Prices include applicable taxes and fees unless otherwise stated.
Payment processing is handled through trusted third-party providers (e.g., Stripe, TrekkSoft, WeTravel).
Multiple payment methods accepted including credit/debit cards, bank transfer, PayPal, and cash (for selected tours).
Discounts available for groups of 10+ participants.
Free cancellation up to 24 hours before the tour start time (unless otherwise stated).
Cancellations must be requested through your booking account, by email, or via our 24/7 customer service.
Different cancellation terms may apply for multi-day tours, seasonal events, or special offers.
Modifications to bookings can be made at no extra charge (subject to availability).
COVID-19 flexible booking options available.
Refunds are processed within 7–14 business days to the original payment method.
Partial refunds may apply for late cancellations or unused services.
Full refunds are guaranteed for tours cancelled by FTS Travels.
No-show policy: No refunds for participants who fail to attend.
Adults: 12+ years
Children: 3–11 years (discounted rates may apply)
Infants: 0–2 years (often free, depending on the tour)
Family packages and senior discounts (65+) available on select tours.
Participants must follow guide instructions and safety rules.
Some tours may have physical restrictions (e.g., desert safaris, diving).
Travel insurance is strongly recommended.
Licensed guides with first aid training provided.
Vehicles and equipment sanitized regularly.
Emergency contact provided for all tours.
Wheelchair accessible tours available upon request.
Dietary requirements can be accommodated with advance notice.
Multi-language guides: Arabic, English, German, Italian, Russian, Spanish, French (based on availability).
Private/customized tour options are available.
Delivering services as described in the booking details.
Providing qualified guides, licensed drivers, and safe transportation.
Notifying clients of any changes or updates in a timely manner.
Protecting your data under our Privacy Policy.
Hotel pickup and drop-off included for most tours.
Skip-the-line access available where applicable.
Commitment to sustainable and responsible tourism.
Supplying quality equipment (life jackets, snorkeling gear, etc.).
Providing accurate booking details and contact information.
Arriving at the meeting point or hotel pickup on time.
Following guide instructions for your safety and group enjoyment.
Holding necessary documents (passport, ID, visas if applicable).
Informing us of any health conditions or special requirements in advance.
Respecting staff, fellow travelers, and local culture.
Helping preserve the environment and cultural heritage sites.
We may modify or cancel tours due to:
Weather conditions impacting safety.
Insufficient participants (minimum group sizes may apply).
Force majeure (e.g., strikes, natural disasters).
Operational requirements or government restrictions.
In such cases, we will provide alternative options, reschedule, or issue a full refund. Clients will be notified as early as possible.
FTS Travels is fully licensed by the Egyptian Ministry of Tourism and insured.
We maintain liability insurance for all tours.
Participants are advised to arrange personal travel insurance.
We are not liable for loss of personal items or injuries due to negligence.
Adventure tours include activity-specific coverage.
All content on ftstravels.com (texts, images, logos, videos) is protected by copyright.
Photos/videos taken during tours may be used for marketing unless you opt-out.
Professional photography packages are available for purchase.
We comply with international GDPR and Egyptian data protection laws.
Personal data is encrypted and securely stored.
No personal information is shared without your consent.
You may request deletion of your data at any time.
See our Privacy Policy for full details.
We aim to resolve disputes directly and amicably.
Formal complaints should be submitted within 30 days after tour completion.
All disputes are governed by Egyptian law and handled under the jurisdiction of Cairo courts.
For any questions or concerns, please contact our 24/7 customer support team:
Email: booking@fts-travel.com
Phone/WhatsApp: +2012 81255556
Head Office: Cairo, Egypt – with branches in Hurghada & Sharm El Sheikh
Website: www.ftstravels.com
License: Egyptian Ministry of Tourism – Licensed & Verified
20,000+ Happy Travelers | 4.8/5 Average Rating | 400+ Tours Available
