At FTS Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (ftstravels.com) and our services.
We collect information you provide directly to us, including:
Name and contact details
Passport or ID details (when required for bookings)
Payment information
Travel preferences and requirements
Special assistance needs
Communication preferences
Emergency contact information
Dietary requirements and preferences
Travel insurance information
Loyalty program memberships (if applicable)
When you visit our website, we may collect:
IP address and device information
Browser type and version
Pages visited and interaction data
Booking and search history
Cookies and tracking technologies
Location data (if enabled)
Referral source
Session duration and timing
We use your information to:
Process bookings and reservations
Communicate with you regarding your trip
Provide customer service and support
Send promotional offers and newsletters (with your consent)
Improve our website and services
Ensure compliance with legal requirements
Prevent fraud and enhance security
Personalize your travel experience
Conduct analytics and market research
Coordinate with travel partners, hotels, and suppliers
We may share your information with trusted third parties that help us deliver our services, such as:
Payment processors
Hotel and accommodation providers
Transportation services
Local guides and operators
Insurance providers
Customer support and marketing partners
We may disclose your information if required by law or when necessary to:
Comply with legal obligations
Protect our rights and property
Prevent fraud or abuse
Ensure the safety of clients and staff
Respond to government requests
We apply strict security measures to protect your data, including:
SSL encryption for sensitive data
Secure payment processing via PCI-DSS compliant providers
Role-based restricted access to data
Regular security audits and monitoring
Backup and disaster recovery procedures
Employee training on data protection
Multi-factor authentication for admin access
You have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict processing of your data
Request portability of your data
Withdraw consent at any time
Object to processing based on legitimate interest
Lodge a complaint with data protection authorities
We use cookies and tracking tools to:
Remember preferences
Analyze site performance
Improve booking experience
Secure our website
Track marketing campaign results
Enable social media integration
You can manage cookies in your browser settings. See our Cookie Policy for details.
Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. For family bookings, children’s information must be provided and managed by a parent or guardian.
Your data may be transferred to and processed outside your country. We ensure safeguards such as:
Standard contractual clauses
Data processing agreements
Encryption during transfer and storage
We keep your personal data only as long as needed to:
Provide services
Comply with legal requirements
Resolve disputes
Enforce agreements
After that, data is securely deleted or anonymized.
We may update this Privacy Policy to reflect:
Changes in law
Updates to our practices
Enhanced security measures
We will notify users of material changes via our website.
For questions or concerns about this Privacy Policy, please contact our Data Protection Officer:
Email: booking@fts-travel.com 
Phone/WhatsApp: +2012 81255556
Address: Cairo, Egypt (Head Office) – with branches in Hurghada & Sharm El Sheikh
Website: www.ftstravels.com
We aim to respond to privacy-related inquiries within 48 hours. For urgent concerns, please call our privacy hotline: +2012 81255556